Our Polaris High Efficiency gas hot water tank is once again not working. It’s spewing out good old error code 1 – Pressure Switch Closed. Woo-hoo! I love when the pressure switch is closed because it means I get to call my buddies at Direct Energy and have them come out and order some new parts to try and fix the Polaris hot water tank for another few months. No, not really – this sucks.
I now have a stack of yellow receipts that I just leave on top of the hot water tank so each of the Direct Energy techs can see what they have done in the past. It’s sort of funny when one of the guys (Joel is his name) comes as he’s been here a few times. I almost feel like I should offer him a beer as he’s been to my house more often than some of my work buddies!
Anyways, Pressure Switch Closed is supposed to be a self clearing fault on the Polaris HWT but in my experience, it never clears itself. I’ve had numerous parts replaced – some have been done multiple times. I think the total value of replaced parts on the Polaris HWT is now over $4000. Yeah, I know, good thing I’m renting it and I don’t have to pay for those parts!
My “buddy” Joel tried a bunch of things the last time he was here (which was only last fall) and he had a couple new parts ordered and installed. I was hopeful at the time because both he and the second tech both seem to understand the Polaris HWT and it’s quirks. Unfortunately, they also both said that most people in the area with the Polaris hot water tanks are now pulling them out because they suck so badly. That really is unfortunate because the tank really does work well. It’s just too bad that they are not more reliable. Well, maybe they are reliable for some people but just not in this neck of the woods.