Tag Archives: cellphone

It’s Official: Bye Bye Bell Cell Phones

It’s official, I told Bell yesterday that we are canceling our cell phone service with them. The count down is now on!

I had to go through the whole retention rep process again and I figured, I’d let the rep do her thing and try to find something that would work to keep me as a customer. The best they could do was to offer me a 10% discount on my current plan and a couple new phones if I signed a new contract. The other option was a new plan at $20/month per phone with only 30 minutes of airtime. Oh, and they would toss in call display for free.

No deal, no good, I’m heading to Virgin Mobile.

Oh, the sort of funny part of the call was when the rep tried to tell me that Virgin didn’t use the same network as Bell.

BCE Press Release: Virgin Group and Bell Mobility Announce Partnership to Bring Virgin Mobile to Canada

Oh, and yes, I realize I’m not really getting rid of Bell completely as Bell will still get some of my money since they partially own Virgin Mobile Canada. Yes, it sucks but Virgin is my best option.

Cancelling Our Bell Cell Phone Service

The time has come for us to cancel our Bell cell phone service. We’ve been on a 3 year contract that is almost at the end now, just over a month left. The service has been pretty decent for the most part. We have good coverage in most areas (one of the reasons we switch to Bell for cell phones 3 years ago) and overall it’s been a relatively good experience.

Now, we’ve drastically changed our usage patterns over the three years and we no longer really need to have two phones. Our total usage is probably less than 10 minutes a month now as we only use the phones on a random occasion and all calls between the two phones are free. With the contract we were locked into having service on two phones with Bell. Unfortunately, that’s one aspect of the contracts that can be a pain in the ass. At $50 a month for the two, it’s been annoying since my phone has been dead most of the last 6 months as the battery is shot.

So I called Bell up the other day as I wanted to find out our actual contract expiry date. After getting that, I chatted with the agent for a bit and she said that it was possible to setup my cancel now, even though I still had more than 30 days (bnut less than 60) left in my contract. She said it wasn’t an issue and I wouldn’t have to pay any cancellation charges. Hey, fantastic. Of course, she couldn’t actually setup the cancel, I had to talk to a Custom Retention Representative. Oh yeah, woo-hoo! Deal time! ;)

Anyhoo, I waited on hold for a few minutes and got the second rep. She was quite pleasant and asked a few questions about why we wanted to cancel. Then she said she had an offer because we were such good customers (damn straight, other than my mortgage and car payments, Bell gets the most money out of me every month). So, she goes into her spiel. For only $35 a month she’ll give me basically the same service I have, plus call display on both phones. Oooo, Ahhh. That’s not a bad deal. $35 instead of $50. OK, keep talking but wait a sec, is that $35 for each cell phone or $35 for both? She goes on and explains the deal and I sort of tune out for a second but tune back in when she says: “…for a total of $54.40 a month before taxes”. Huh? Where did the $54.40 come from? I thought is was $35? Turns out it’s the $9+ system access fee, for each damn phone! I quickly ask why I would pay more than my current rate and she can only come up with “well, you’re getting call display for free”. Wait a sec, I don’t care if I get call display, I’m still paying more for service I don’t really want to keep.

Anyhoo, needless to say I ended up telling her, no, just setup my account cancellation. Uh-oh, nope, can’t do that. If I cancel now I’ll pay $299 cancellation fee for each phone because my contract hasn’t expired. WTF? Anyhoo, after I re-iterate what the first agent stated, she just keeps saying they can’t cancel more than 30 days before the end of the contract. Blah Blah Blah.

So, I said, fine, I’ll call back in 12 days and cancel (12 freaking days) to which she then asked, “Is there anything else I can help you with today?”. So I told her “Yes, you can set it up to cancel my service 43 days from today.” Nope, no such luck. She kept pleading that the system couldn’t do it, etc., etc.

One more reason on the growing list of why I am getting rid of Bell Canada services and taking my money elsewhere.

BitPim 0.7.31 issues with Audiovox 8910

I recently grabbed the 0.7.31 version of BitPim (a very fabulous app for connecting to various cell phones) and I ran into a number of issues with it. I’ve opted to revert back to the 0.7.28 version as it was quite stable for my Audiovox 8910.

The newer version kept failing with nasty errors on a lot of different filesystem tasks. The older version works fine for everything I want to do with it so I’ll just stop at that version for now. Maybe I’ll get around to it and make a very simple app to grab pictures off of the phone. That’s all I really want.

Audiovox 8910, BitPim, OS X and downloading pictures

Well, I finally got my USB data cable for my Audiovox 8910 cellphone. I had ordered it a while back through eBay. $10USD shipped. That’s a lot better than the $99.99CAD+tax that the Bell Store wanted for it.

Anyhoo, of course what’s the first thing I want to do? DOWNLOAD PICTURES! hehe. What else?

I tried at first to just connect it to my iBook but that didn’t seem to get me anywhere. I managed to find the BitPim application that has executables for Windows, Linux and OS X! I did get a little worried though when I saw they don’t support the Audiovox 8910. Oh No!

Now I had problems getting it to work on the iBook. I gave up and went to the XP box and had even more trouble. Finally I managed to find MAU108′s (& blu3ad3pt1′s) site which had a link to a newer version of the Curitel drivers. Once I started using those on the XP box everything started to work!

I got curious then and went back to the iBook. For some reason now it just worked. I’m not sure if this is because I was originally doing everything wrong or if it had something to do with getting it to work on the WinXP box. I had installed some ProlificUSBtoSerial driver I found on thephonemall.net and that might have been what allowed it all to work. I’m not sure because I deleted that driver and it still works. Maybe there’s something left over on the iBook from that driver install.

Anyhoo,it’s all good now! I can download all the stupid pictures I take with my camera phone now.