Tag Archives: gas hot water

Polaris Hot Water Tank – Part 3

I got up yesterday and was getting some stuff cleaned up for breakfast when I realized that we had no hot water. Again. For the third time in about 18 months. It’s been just under a year since we had about $1200 worth of parts replaced on our Polaris high efficiency gas hot water tank. Unfortunately it looks like we had a similar problem again.

Being an expert now, I went down and checked the LED to see how many times it was flashing. Hmm, only once this time, grab the book off the top of the tank (yes, I keep it there now for quick reference). I discover (or is it “remind myself”) that a single flash indicates a Pressure Switch Open error and it’s a “self clearing” code. This means it’s supposed to clear once the condition is no longer detected. Being a child who grew up with Microsoft, I know that the first thing you do is reboot, err, power cycle when something goes wrong. I flick the switch, wait 5 minutes and then turn the tank back on. Nope, doesn’t clear.

I actually had a gentleman from Direct Energy in my house less than 2 hours later. He looked at it for a few minutes and performed his diagnostics. When I heard him coming up the stairs I was expecting the standard “I have to order a part” comment but he continued past me out to his truck. He actually had the part he needed in the truck! That was a new experience for me with Direct Energy. Another 30 minutes or so and he was done and I had hot water again.

The interesting thing is that according to the tech, the error code was actually incorrect. He had to replace the ignition(?) module as there was a bad connection which may have been what was leading to the Pressure Switch Open error code.

Once again, I’m happy I’m renting this tank from Direct Energy but I’m starting to wonder when they are going to come and take it out of my house. I figure by now they have no chance of recouping the cost from my monthly rental fee. It’s really irritating when it does break down but I just remind myself that I’m not paying the bills for it, well, directly.

Direct Energy makes good on hot water heater problems

You may recall that I had problems with my Polaris High Efficiency gas hot water tank last month. I rent this unit from Direct Energy and this has proven to be a very cost effective way of heating my home, as long as the unit is running. Having the gas hot water tank break down twice this year already and require three different parts replaced (so far) is not what I consider a good thing.

Anyways, I complained about the reliability of the unit last month when I was talking to the Direct Energy people. Last night I got a call from a Direct Energy representative and they are going to credit my bill for two months worth of rental. Now this won’t necessarily solve the problems we’ve been having but it is definitely nice of them to offer to credit our bill for a couple bucks.