Tag Archives: Social media

Direct Energy Public Relations

I recently posted about the impending Direct Energy Water Heater Rental Rate Increase that I was notified about in one of my bills late last year. As it turned out, the new advertised rate seems to only apply to new rentals. Our monthly rate increase was less than one dollar (which is still annoying but reasonable) which was no where near the $22 per month suggested by the bill insert.

A couple weeks ago I received an email from a person who works for the Direct Energy Public Relations team.  She wanted to make sure I was receiving the “correct” rental price and was willing to have my account checked to ensure it was correct. After exchanging a few emails, I declined having my account checked. History has taught me that sometimes it’s best to leave well enough alone. I didn’t need them to discover I wasn’t paying enough (or something like that). ;)

Now, the interesting part about this is I’m one blogger complaining about a potential price increase and Direct Energy has people in their Public Relations team who are actively searching the internet for just this sort of thing. That actually makes me really happy. I didn’t expect anyone to contact me when I wrote the original article, it was more of a complaint about a potential massive increase.  I fully expected to have to contact Direct Energy and complain (and of course, blog about the whole process) if and when the massive increase actually happened.

Anyways, thanks Crystal of the Direct Energy Public Relations team for contacting me. I can only hope that other companies (ahem, Bell, I’m looking at you) can learn from this approach.

Becoming Socially Connected

I’m making the leap into the world of social media.  I’ve been blogging for a really long time now (I’ve got 8 years worth of posts in the archives) but I never really latched onto the social media push that has happened in the last year or so. A lot of that probably is due to the fact most of my friends aren’t into it either.

Facebook, Twitter and Identi.ca

Facebook, Twitter and Identi.ca

So, here’s my stab at becoming more social!  You can follow me on Twitter or you can follow me on Identi.ca.  If you are on Facebook, you should be able to track me down there too (well, assuming you are someone I know in real life otherwise I’m probably not going to add you to my friends list.  Sorry.).

I can’t guarantee you’re going to see anything super interesting if you follow me.  At the moment I’ve really only tied all three of the above apps into this blog.  You should see updates when ever I make a new post here. If you follow me, I’ll probably follow you.  Then we can twitter or dent with each other and be like all the cool kids! :)