We have a Polaris high efficiency gas hot water tank that provides both our domestic hot water and also hot water for heating our house. This is a very cost effective way to heat both the water and the house. As long as it is working.
Ours hasn’t been working since Sunday. We don’t actually own the tank because the previous owner of the house was renting it so now we rent it. I’m starting to think this is a good thing because this is the second time this year (yeah, since January) that we have been without hot water. Now that it’s almost June, it’s not such a big deal but back in January it was a huge problem since this heats our house. I can deal with a day or so of ice cold showers. ;)
On Monday we had a Direct Energy (that’s who we rent the tank from) technician come to take a look at the unit. I already had a decent idea as to what was going wrong because the Polaris book has a couple really good troubleshooting flow charts. The unit also has an error LED that flashes X number of times to indicate the problem. The technician followed the same process I did and ended up ordering the part that appeared to be required.
Now, this is where Direct Energy is sort of strange in how they operate. They don’t carry parts. This makes sense because they can’t possible carry everything but it means you have to wait for a part to be delivered to you. A courier showed up just after supper with the new part so I called Direct Energy back and got them to send the tech back Monday evening. He came and installed the part only to have the tank still not work. After trying a number of things, he called it a night and ordered another part.
Now I’m looking at the third part to be replaced on the unit in about 6 months. The unit itself was only installed almost exactly 2 years ago.
The new part arrived yesterday evening but they couldn’t get anyone out here until Wednesday afternoon so now I’m stuck waiting to see if this part is the one that was busted. Fantastic. I like the Polaris tank and when it works, it’s quite an inexpensive way to heat both domestic hot water and provide home heating. The part I don’t like is I’m hearing from the Direct Energy technician that a bunch of other people in Kemptville are replacing units like this because they are breaking down a lot.
We’ll see how long it runs for once it is fixed. Maybe it will soon be time to replace the Polaris gas hot water heater with something else. *shudder* I’m not looking forward to the cost of switching to a “real” furnace.