Direct Energy makes good on hot water heater problems

You may recall that I had problems with my Polaris High Efficiency gas hot water tank last month. I rent this unit from Direct Energy and this has proven to be a very cost effective way of heating my home, as long as the unit is running. Having the gas hot water tank break down twice this year already and require three different parts replaced (so far) is not what I consider a good thing.

Anyways, I complained about the reliability of the unit last month when I was talking to the Direct Energy people. Last night I got a call from a Direct Energy representative and they are going to credit my bill for two months worth of rental. Now this won’t necessarily solve the problems we’ve been having but it is definitely nice of them to offer to credit our bill for a couple bucks.

One thought on “Direct Energy makes good on hot water heater problems

  1. Theresa

    Do you rent different size water rental heaters?

    I believe the one I have is way to big for our family.

    Reply

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